All communications between you and PHERMO are handled through encrypted channels. We do not store payment information on our servers. We do not share, sell, or distribute customer data to third parties under any circumstances. Your order history and personal details remain confidential.
Because of the nature of our products, all sales are final — we’re not able to accept returns or exchanges once an order is placed. If something doesn’t look right when your parcel arrives — a damaged, incorrect or incomplete item — please reach out to us at su•••••@•••••• within 7 days of delivery with your order ID and a few clear photos. We’ll always take the time to look into it with you and help however we reasonably can.
We ship with reliable carriers in fully discreet packaging, and we do everything on our side to get your order to you safely. Once a parcel leaves us, though, it passes into the hands of the postal service and the customs authorities of your country — and those are outside our control. On rare occasions a parcel can be delayed, inspected, or go missing in transit.
For that reason, once an order has been dispatched we can’t take responsibility for what happens to it on the way, and we’re not able to guarantee a replacement or a refund. What we can promise is that we’ll stay reachable at su•••••@•••••• and help and advise you as much as we possibly can. In practice, the large majority of orders arrive with no issue at all.
For personalized guidance on product selection, protocols, or general wellness advice, contact our coaching team at co•••••@••••••. Response time is 24–48 hours. All contact is private and confidential.
If you are looking for a product we do not currently list, or if you would like to submit a review of your experience, email pr•••••@••••••. We actively expand our catalog based on customer demand.
